FAQ ID # 35606 - Hi there having some problems after todays update. Saying the following: C:\Program Files\Poker Pro Labs\Tournament Shark\dbghelp.dll is either not designed for windows or it contains an error. Error status 0x000035a. I am running windows 10, cant get the software to run now. Tried to uninstall and revert back to my first download but doesn't seem to have helped. Thanks in advance. Daniel

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FAQ ID # 35606

Last Update : 2016/09/09
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Question / Issue

Hi there having some problems after todays update. Saying the following: C:\Program Files\Poker Pro Labs\Tournament Shark\dbghelp.dll is either not designed for windows or it contains an error. Error status 0x000035a. I am running windows 10, cant get the software to run now. Tried to uninstall and revert back to my first download but doesn't seem to have helped. Thanks in advance. Daniel

Answer / Solution

Hello Daniel,

We are sorry for the inconvenience. Please update your Tournament Shark once again (AllApps->Poker Pro Labs->Tournament Shark Update). Then delete the dbghelp.dll file from the program installation folder (C:\Program Files\Poker Pro Labs\Tournament Shark\dbghelp.dll) and restart your Tournament Shark.

Thank you,

Support

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//help.pokerprolabs.com/?f=35606

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